If there's an open cancellation request, return request, eBay Money Back Guarantee case, a report that an item hasn't arrived, or an open dispute made outside of eBay against an order, then the Send refund option will not be available.
If you're issuing a partial refund for an order, the amount will be split proportionally across each item in the order. You can refund up to 100% of the transaction. The refunded amount will appear in your order details. You'll get an email confirming that the refund has been initiated, and another email once the refund is complete. All the details related to these charges will be visible on your financial statement.Įnter the desired refund amount, and select Send refund. We may add up the amounts you owe into a single charge. If the total of your Available, Processing, and On hold funds are insufficient to cover the outstanding amounts you owe, eBay will charge your on-file payment method for the remaining amounts owed within 14 days.
#EBAY WATCHER TO BUYER FULL#
If you don't have enough funds to cover the full refund amount, your Available funds will show as negative and your future orders may be used to reimburse eBay. When eBay issues a refund to your buyer on your behalf due to an eBay Money Back Guarantee case or payment dispute, the amount will be deducted from the total of your Available, Processing, and On hold funds. If you don't have enough funds to cover the cost of the refund, the amount will be paid from your linked bank account or an on-file payment method.įor example, if you issue your buyer a €100 refund and only have €80 in Available, Processing, and On hold funds, your payout checking account or on-file payment method will be used to fund the remaining €20. When you offer your buyer a refund, the amount will be paid from the total of your Available, Processing, and On hold funds. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived.Īdditionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. As a seller, you can issue refunds through Seller Hub or My eBay. Refunds can be issued by you, or by eBay.ĭepending on the situation, there are a number of ways a refund can be issued. Refunding your buyer as a seller is simple.
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